Data Protection Policy for Tickets Kenya

In Compliance with the Kenyan Data Protection Act, 2019

1. Introduction

Tickets Kenya, operated by Dimetech Group Limited, is committed to protecting the privacy and security of your personal data. This Data Protection Policy outlines how we collect, use, store, and protect your information in compliance with the Kenyan Data Protection Act, 2019.

2. Definitions

• Personal Data: Any information relating to an identified or identifiable individual.
• Data Subject: The individual to whom the personal data relates.
• Data Controller: Tickets Kenya, determining the purpose and means of processing data.
• Data Processor: Any third party processing data on behalf of Tickets Kenya.

3. Principles of Data Protection

• Lawfulness, Fairness, and Transparency
• Purpose Limitation
• Data Minimization
• Accuracy
• Storage Limitation
• Integrity and Confidentiality
• Accountability

4. Types of Data We Collect

We may collect personal data from event organizers, ticket buyers, and automated data like IP addresses.

5. How We Use Your Data

Personal data is used for ticket purchases, communication, compliance, and security improvements.

6. Legal Basis for Processing

Data processing is based on consent, contractual necessity, legal obligations, and legitimate interests.

7. Data Sharing and Third Parties

We share data with event organizers, payment processors, service providers, and legal authorities when necessary.

8. Data Security

We implement encryption, security audits, access controls, and staff training.

9. Data Retention

Data is retained only as long as necessary and securely deleted thereafter.

10. Your Rights as a Data Subject

You have rights to access, rectify, erase, restrict, object, and transfer your data.

To exercise your rights, contact us at support@ticketskenya.com.

11. International Data Transfers

We ensure adequate protection for any data transfers outside Kenya.

12. Cookies and Tracking Technologies

We use cookies for platform analytics and user experience improvements.

13. Children’s Data

Our platform is not intended for individuals under 18 without parental consent.

14. Changes to This Policy

We may update this policy. Continued use of our platform constitutes acceptance.

15. Contact Information

Email: dpo@ticketskenya.com

Phone: 0708 178 500